Return Policy

Return Policy:

  • Products must be returned within 30 days of purchase.
  • The product must be unused, in its original condition, and retain all labels and packaging.
  • Some products may have specific return conditions. You can find relevant information in the product description.
  • Customized products, food, and personal care items cannot be returned.

Refund Policy:

  • Once we receive the returned products and confirm they meet the return conditions, we will issue a full refund.
  • The refund will be made to the original payment method. It may take some time for the refund to appear in your account.

Return Process:

  1. Contact customer service via email (service@Fortuitaus.com) and provide your order number and the reason for the return.
  2. We will send you a return confirmation and return label (if applicable).
  3. Include the following information in your return package:
    • Order number
    • Reason for the return
    • Any additional notes or requests.
  4. Use the return label to send the product to the address we provide.
  5. Once we receive and inspect the returned product, we will process the refund as soon as possible.

Return Shipping Costs:

  • If the return is due to the consumer’s reasons, the consumer is responsible for the return shipping costs. The exact costs depend on the chosen courier service.
  • If the received product is damaged or incorrect, we will cover the return shipping costs, and the consumer will not need to pay for them.

Order Cancellation:

  • Orders can be canceled at any time before shipment.
  • Once the order has been shipped, it cannot be canceled.
  • We process orders within 7 days of receiving them. If you wish to cancel your order, please do so before it is shipped. If you cancel your order within the accepted cancellation period (before shipment), we will fully cancel the order and issue a refund.

Return Address:

Returned items should be sent to the following address: 3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.

Contact Information:

If you have any questions or need assistance, please contact our customer service at service@Fortuitaus.com.

Return Process Guide:

  1. Contact Customer Service: Send an email to service@Fortuitaus.com with your order number and the reason for the return.
  2. Wait for Confirmation: We will contact you as soon as possible to confirm the return and provide the return conditions.
  3. Prepare the Product: Place the product in its original packaging and ensure it is unused and retains the original labels.
  4. Send the Product Back: Use the provided return label to send the product to the address we specify.
  5. Refund Processing: Once we receive and inspect the returned product, we will process the refund as quickly as possible.

Notes:

  • If the return is due to the consumer’s reasons, the consumer is responsible for the return shipping costs. These costs depend on the chosen courier service.
  • If the product is damaged or incorrect due to our error, the consumer will not need to pay for return shipping.

General Terms:

  • The company does not accept returns or refunds after the product has been delivered by the courier. If the product or service offered on the company's website is not as described, you may return the item in accordance with the purchase terms.